Refund policy
Shipping Information
Postage Costs
- Netherlands: €6.50 (Free for orders over €150)
- Belgium: €8.00
- Germany: €8.50
- Other European countries: From €14.99
- Outside Europe: From €44.99
To determine the exact shipping costs, add products to your shopping cart and enter your details at checkout. The total shipping cost will be displayed before completing your order.
All orders are shipped via PostNL.
Delivery Time
Orders placed before 15:00 will be shipped the same working day. Once your payment has been received, your order will be processed. Estimated delivery time within the Netherlands is 1 to 2 working days.
- Orders placed after 15:00 on Friday will be shipped on Monday.
- No shipments will be made on national holidays.
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Please note: Delivery delays may occasionally occur due to PostNL. Unfortunately, we have no control over this.
Return Policy
You can exchange your item within 14 days of purchase. Sale and promotional items cannot be exchanged.
Return Address:
FVCK GENRES Webshop
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Important:
- Return shipping costs are at your own expense.
- Keep your Track & Trace code, we are not responsible for any lost returns.
Track & Trace
You will receive an email confirmation when your payment is processed and another once your order has been shipped.
All orders are shipped via PostNL with Track & Trace, allowing you to track your package and check its estimated arrival time.
Haven’t Received Your Order?
If you haven’t received your order 7 working days after receiving the shipping confirmation e-mail, please contact us via our contact form, and we will check the status of your package.
Need Help?
Still have questions? Don't hesitate to reach out via our contact form!
Happy shopping!